This project focused on applying systems thinking to a real-world public infrastructure challenge in collaboration with the Delhi Metro Rail Corporation. Our approach emphasised understanding the interdependencies within a system, recognising that changes to one component can impact the system as a whole.

DMRC assigned us the Foot Over Bridge located at the interchange between Durgabai Deshmukh South Campus Metro Station and Dhaula Kuan. Through detailed observation, interviews, investigation, analysis, and synthesis, we studied how the FOB functioned within the larger interchange system. Based on this research, the FOB emerged as the key point for systemic intervention.

Our problem statements addressed three core challenges. First, passengers experienced confusion and frustration while switching stations due to a lack of clear information regarding distances, routes, and train schedules. Second, users felt unsafe and physically exhausted while using the FOB because of inadequate safety features, absence of clear escape routes, and the longer walking distance. Third, from an organisational perspective, DMRC continued to incur maintenance costs on the FOB despite low footfall, resulting in expenses without corresponding revenue generation.

The project translated these insights into system-led design opportunities aimed at improving passenger experience while addressing operational efficiency for DMRC.

Team:  Anchita Sohni, Riddhi Pareek, Harshika Jain, Jhanak Mathur, Soumya Birla, Kirti Jangid